Our new improved next day courier service has been built with our fantastic customers in mind. With our state of the art consignor/tracking system, our customer can log onto their very own easy to use control centre to book, track and view POD information on all their consignments.
The system also makes problems with residential deliveries a thing of the past with our pre-despatch notification function. This fuction has been designed to email our clients own customers to notify them that goods have been despatched and gives information on tracking.
Our client: A specialist manufacturer based in Godalming with very mixed freight and preferred suppliers
Their speciality: the manufacturing and sale of ramps
Their problem: cost and customer service
Our solution: with our multicarriersolutions they are able to book all freight with us, one supplier. It will still automatically be allocated to the most cost-effective carrier via our specialist online booking system. But if and when something does go wrong our proactive customer services team knows before their client does and trouble shots before our client has to get involved.
- One supplier, one invoice, one booking system
- A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries
- Savings across the board on the carriers as auto selection of the best carriers for the freight shipped plus the utilisation of our carrier rates achieved through our group buying power.
NB – Make sure you choose the right courier
Is it urgent, important and valuable?
Then choose Sameday direct courier. Same day means it’s collected by diamond drivers and chauffeured to its destination direct. It’s the very best way to make sure your VIP’s (Very Important Parcels) are delivered.
Is it less urgent, less valuable and timing isn’t critical?
Then overnight is good. Overnight IS cheaper but it’s cheaper because it’s collected by us and then its ferried up to Birmingham, sorted via various carriers, out putted to depots close to the destination and then delivered by our carriers delivery team. There’s lots of hands on your parcels and things can and do go wrong. Our customer service means we solve up to 98% of overnight and international service issues before our clients even know about it. But if you are concerned about a 2% possibility of something going wrong then don’t think of the cost of despatching the goods – think of the cost of impact of your goods not getting there – and invest in a same day courier.