Here at diamondlogistics, across our 25+ Service Centres nationwide, not only do we offer Sameday, Overnight & International shipping via our one-stop bespoke booking portal despatchlab, but we also offer a full range of ecommerce fulfilment options. From beauty products to paddleboards and beyond, diamond offer shopping cart integration with a multitude of ecommerce platforms and shipping via the multiple carriers we partner with.
Here at diamond we have seen a huge rise in clients selling within the CBD sector - cannabidiol, one of the many cannabinoids, or chemical compounds, found in marijuana and hemp. CBD is not psychoactive (i.e. won’t make you squiffy) but is said to have many health benefits such as relieving pan, reducing anxiety and depression and is alleged to even help acne. CBD can be bought in the form of oils, supplements in pill or gummy forms, sprays or cream to apply directly to the area of concern. As the global market is supposedly expected to grow to $20 BILLION (!), according to a report by Rolling Stone, it may be worth investigating.
Most people start an online business with a plan to bring about a better lifestyle – more time with family or an additional source of income. In our experience though, the reality of running an online business can massively differ from that original plan. Ecommerce can be an unpredictable beast. From the expected sales peaks throughout the year to the unexpected high demand..
In addition to our Home Service Centres in Guildford & Bournemouth, diamond logistics have a nationwide network of logistic partners who decided to join Team diamond to diversify into the world of Overnight Domestic and International Deliveries, Multi Carrier logistics & Fulfilment.
Shared Success © is one of our core values at diamond logistics. With that in mind in these unusual times, we would like to show our support for some of the many clients and suppliers that we work closely with & highly recommend. Today we showcase Hertfordshire-based Laura Moxham and her specialist Google Ads agency YBA PPC.
I was asked the other day what is the weirdest thing we have had to deliver – well from Paddington bears, to plastic full sized horses, to a part of a real horse's leg, we have seen it all here at Diamond.
The online retail world is becoming a dog eat dog world, so staying ahead of the game is fundamental to the success of your online business. The great news is, I know the secrets of some of the most successful players in the market.
Many businesses see logistics as being a necessary evil when promoting their businesses online, when in fact it can have a huge effect on whether people come back for more, or even buy the first time round.
Tip #1. Navigation and Functionality
Convenience is the single biggest force behind people buying online. Your website is your virtual shop window and as with any good shop window, it should be uncluttered and have great visuals to display your products in the very best possible way.
This includes making sure your shop window is transferable to both mobile and tablet viewing.
Tip #2. Delivery Options
Consumers want choice as to when and where their purchases get delivered. Most online retailers keep it simple and offer a flat delivery structure.
Did you know…
“3% of online shoppers want a same day delivery.”
“28% of online consumers actually prefer the ‘leave safe’ option.”
The express parcel sector has some great innovative delivery solutions available to you now. Why not offer more of these to your clients?
Tip #3. Hybrid Funding Models
Venturing into online retail can be a challenge, especially at start-up phase, but the super successful retailers are using a creative mix of financing models to fund and grow their online business.
Drop shipping or outsourced warehousing can vastly reduce operating costs. Imagine never having to handle your physical product, whilst maximising your valuable time in promoting those products.
Diamond Logistics has fulfillment centres all across the UK, meaning you are never too far away from your product, without having to handle it.
Tip #4. Value Added Marketing
Dependent upon what you sell, why not look at value-add sections to your website such as subscription services, pre-orders or top selling item sections.
Subscription services are a great way to keep consumers engaged but way of monthly product samples or gifts, which will lead to ongoing sales.
Engaging marketing can come from the strangest places, places that you may not have been given access to in the past. How about sending information about offers, top selling products or other products that a captive audience may well be interested in?
Diamond Logistics offer a fully customisable pre-despatch notification email option to all it’s clients. An email notification that gives you the power to embed images, coupons or web links whilst keeping the audience engaged through tracking information.
Tip #5. Easy Returns
Having a bad return experience can create a block to repeat orders. Offering a clear, easy and even generous returns policy can transform a negative into a positive and keep your customers coming back for more.
Most consumers actually expect the retailer to pay for returns, unless they have bought multiple items with the intention of returning one.
I trust you enjoyed the Olympics as much as we did here at Diamond, and are looking forward to the Para Olympics too. It’s such an inspiration watching these athletes – and there are great lessons to be learned - not only for being in the peak of physical fitness but for all types of goal setting.