0333 567 0391Head Office
Unit 3C, Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX

Blog Posts

Author: Diamond Logistics


What smart companies will do after the Brexit vote

July 5, 2016

There’s a lot of uncertainty in the face of the Brexit vote – but here are a few things that you need to know.

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4 Reasons To Use Diamond Logistics

July 4, 2016

Today is the-the 4th July; it marks the day when the United States adopted the Declaration of Independence and when The Thirteen Colonies of America declared themselves to be individual states and no longer part of the British Empire,

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Diamond Sparkles at Ruben D’honneur Awards in Milan

June 27, 2016

A national courier company with headquarters in Guildford has added to its award cabinet by collecting a prestigious European prize.

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Maximising Delivery Performance

June 13, 2016

In this modern era of the internet retailer it is fair to say that buying and selling goods has never been easier.  So, why isn’t it just as easy to ship goods to consumers?

One of the problems with the opportunities the internet affords us is that internet retailer very seldom sell one product, or even similar products.  The birth of Amazon means that other e-tailers have to sell varied product to meet the expectations of the modern consumer.  Mixed product inventory means a mixed freight profile and there lies the problem.

Can one carrier deliver all products that the retailers are marketing?  Not in most cases.

E-tailers are increasingly having to develop their skillset to logistics management and supplier management whereas their core skillset should be and always will be sales and marketing.

It’s taken me 20 years to develop my logistics expertise, which benefits my clients – Diamond Logistics franchisees and our collective client base.  It’s all about using the right logistics providers for the appropriate freight.

So, here are 3 of my top tips;

Know your audience

Are you looking to sell to consumers or businesses?  There are specialist providers for both spectrums.

Get all over your facts and figures

Know what your average order value is and choose the appropriate carrier for the delivery of each of your products.  If you have a premium product, choose a premium carrier – but do expect to pay a premium price.

Know what your average number of items per shipment is – there are different pricing strategies at play within the express parcel sector, which can save you money!

Know your average weights or sizes– some carriers will surcharge heavy weight shipments.

Know your geography

Where are your customers?  Different carriers charge differently for certain areas of Britain, Europe and the rest of the world and not all carriers do this in the same way.

The real challenge is in the selection of your carrier partner.  Choose one provider that broadly fits and you’ll get some nasty surprises along the way.  Choose multiple providers and play to their strengths and you will achieve the service but lose the weight of buying power.

Either way, it’s constantly changing.  Carriers have varied focus throughout the year and you need to keep your ear close to the ground.  The same goes for service – it’s a logistical rollercoaster!

There is another way though, you can outsource all of the decision making to a trusted advisor, one that knows the trends, specialism and commercials.

What to know more?  Get in touch.


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Haines Logistics Joins Diamond Logistics a Growing Network of Courier Professionals

May 3, 2016

Gladstone, Northampton; a growing fulfilment company in Gladstone has become part of a growing network of courier professionals.

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Being part of Diamond Logistics: Russell Skinner – Chichester Franchise

December 21, 2015

Thinking of joining the Diamond Logistics family? Here’s what you can expect – straight from one of our existing franchisees.

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Being part of Diamond Logistics: Julian Westwood – Birmingham Franchise

December 14, 2015

Thinking of joining the Diamond Logistics family? Here’s what you can expect – straight from one of our existing franchisees.

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Diamond Logistics AGM 2015

December 8, 2015

The Diamond Logistics family came together last weekend (28th November) at Heythrop Park Resort in Oxfordshire for our annual AGM to celebrate the success we have had as a Franchise during 2015.

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Spreading Risk on Black Friday

October 27, 2015

Daniel Allin, Chief Operating Officer at Diamond Logistics Limited, considers the challenges and opportunities of Black Friday

It’s probably fair to say that Black Friday 2014 didn’t quite go to plan in both the eyes of the retailers and carriers alike. Needless to say that this year, all parties have their eyes wide open and preparations have been underway for some considerable time now.

So, what did we all learn from 2014?  Firstly, this very Americanised sale day really has made its way across the Atlantic – and in a very big way!  The popularity of the sale events really did take everybody by surprise last year, which was then closely followed by Cyber Monday.While the carrier world can prepare as much as possible, it’s an impossibility to achieve the near perfection demanded by the retailers.

Take Yodel as a good example.  They handle on average half a million items per night for the majority of the year, yet in one day alone following Black Friday, they could see in excess of a million. As you can imagine, it’s quite a leap in required resources in one day and there lies the problem.  Wouldn’t it be great if Yodel could have those resources on tap throughout the year, just waiting for that peak period?

Yodel recently conducted a survey of some 6,371 consumers, the results of which could spell problems for many carriers during peak this year. While only 8% of the shoppers surveyed placed an online order on Black Friday 2014, 30% said that they will participate in the internet promotions this year, which will take place on 27 November.

So, what is the answer that will ease the pressure across the parcel sector? Spreading deliveries at this time would automatically smooth the dramatic peak in parcels and create more capacity in those networks that are likely to see the most dramatic increases. Interestingly, 44% of those surveyed said they would be willing to pay more for next-day delivery for orders placed on Black Friday. So, why do retailers put so much pressure on those carriers such as Yodel? There are plenty of alternatives to spread the risk and consumers expect to pay more, it surely concretes the need to use multiple carriers doesn’t it?

The next challenge comes by way of routing deliveries via a collection of partners, particularly just for peak purposes. With many (if not all) carriers adopting a “Non-Sales period” from October through to January, it’s extremely difficult to keep multiple carriers well fed throughout the year to keep the buying rates keen enough to cater for peak.

Without wanting to turn this blog into a sales pitch, Diamond Logistics' award winning Multi Carrier Solution has this very feature in mind. It’s the reason our unique business model was born. Our clients get to use up to 15 national and international carriers at any given time, all year round, without diluting their volumes with any single carrier. Once a carrier is nearing capacity, we simply switch to alternatives.

Daniel Allin, Chief Operating Officer - Diamond Logistics Limited

Are you looking for logistics support in the run up to Black Friday? Call our team today on 0333 567 0391 to discuss how we can help.

Click here to find out more about Diamond's Multi Carrier Solution.

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Kate's National Tour - Week 1

October 9, 2015

Diamond’s CEO Kate Lester has been on tour this week – visiting ten Diamond sites across the South and South West. Her travels have taken her to Croydon, Chichester, Southampton, Bournemouth, Swindon, Bristol, Plymouth, Swansea, East London and Basildon to catch up with franchisees and build Diamond’s spirit of Shared Success.

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