Diamond Logistics caught up with existing eBay Powersellers and recently turned Diamond Logistics Franchisees Tom and Michael Bezance and Chris Wilson from True Traders in Norwich to see how they are getting on.
At Diamond, we are dedicated to providing excellent service to our customers and constantly challenging ourselves to deliver on expectations. We recently surveyed customers to find out their experience of Diamond’s services and what they really want in a courier business.
“The franchise that services my company are all good people and flexible to my requirements of collection times, which you don't get with most couriers.”
“You are very reliable, friendly and I can rely on you to get the package delivered on time.”
“We don't always have courier needs but so far so brilliant, last minute calls are our specialty and Dean Russell in particular is just so accommodating and always willing to find a solution!”
“Brilliant service - always helpful and on time.”
87.8% of customers surveyed listed ‘Certainty of delivery’ as the most important factor for them, followed by 36.3% listing ‘Cost’ and 24.2% citing ‘Relationship with courier company’ as the most important factor.
Diamond’s unique model means that our customers have access to multiple national carriers through one point of contact at Diamond. If an individual carrier or route is facing problems, we can simply re-route via another channel - and our automatic least cost routing service means that businesses will always pay the best price for delivery.
What else can Diamond do for you?
Almost all customers surveyed were aware of Diamond’s Same Day, Overnight and International courier service, but not everyone was aware that Diamond also offer Pick, Pack and Despatch via our Actual Warehouse solution.
If your deliveries are mission critical to your business then look no further than Diamond Logistics. With 25 sites nationwide including Blackburn, Bournemouth and Basildon Diamond's friendly and personalised service covers same-day, overnight, international and remote storage solutions. For further information and depot details visit our home page.
I think it’s fair to say, the domestic express parcel market is changing. Is it for the better? Long term yes, but the transition is a painful one for many retailers.
How many of you as businesses rely too heavily on one client? It's a dangerous way to run a business isn't it?
Every client, process, procedure, system, supplier and employee in your business should be replaceable - and at the drop of a hat if needs must. Ask yourself that simple question whenever you do anything... What would happen if this broke? And, if you don't have the answer, you need to find one.
Celebrating the achievements of women in business, and supported by the CBI, the prestigious First Women Lifetime Achievement prize was presented by Clare Balding – host for the evening and a long-standing supporter of the First Women movement.
Have you ever ordered a parcel online, only to miss the delivery and have to trek miles to the nearest depot to collect it?
Diamond Logistics has teamed up with CornerDrop, a brilliant new startup which allows local businesses to sign up as click and collect points for online retailers. That means that you can have your online deliveries sent to any local business registered as a CornerDrop collection point, and pick them up at a time and location convenient for you.
All Diamond Logistics locations across the UK are now official CornerDrops – click here to find your nearest branch. No more letterbox cards, lost Saturdays or lunchtime queues. Our teams across the UK look forward to meeting you!
From Basildon to Scotland Diamond Logistics are expanding with new depots opening up and down the country.
In May 2015 we’ve been pleased to announce the launches of Diamond Logistics Bristol, Milton Keynes and Swindon. Providing Really Good Couriers, Actual Warehouse solutions and Multi Carrier Solutions to businesses.
We're pleased to announce that Diamond Logistics have received an award for being one of the South's most ambitious companies.