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Why Ecommerce Must Offer Next Day Delivery


One thing we like to share with our clients at Diamond Logistics is ideas on how they can become more successful. We call this “Shared Success” – we help them to succeed, and we all share in the success.

“Shared Success” is one of our core values, and it’s on every member of staff’s wall here at diamond. The concept has always driven us in a no-fuss, ‘no need to ask’ way, but in Q4 2017 we’re rolling this out online.

Over the coming months and years you’ll start to see a useful sequence of blog articles in which we share our logistics tips online. If you find these articles useful, then come and talk to us at diamond to see how else we can help your business!

Offer Next day!

According to the survey trends that we’ve seen over the last few years, as an ecommerce retailer you need to be aware that the consumer has a high and rising expectation of delivery options when shopping online.

In fact, an Ampersand / YouGov survey of 2,040 consumers in 2017 found that next day delivery is definitely the preferred method for online shopping, but the price has to be right.

In fact, four times as many people would choose next day rather than same day for their preferred delivery option, but astonishingly enough, one in five retailers do not actually offer next day.

Diamond’s recommendation for you to succeed at ecommerce is to make sure that you have a range of delivery options available, one of which includes a next day option, priced at around the five pound price point.