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We're not just logistics professionals

June 12, 2019

We’re not just logistic professionals here at diamond but also consumers. So when we receive a beautiful product that we've waited over 15 working days for and it's delivered by the wrong carrier for the product we can’t help but open it with a little reluctance. This is something that our Company Secretary Charlotte recently experienced.

“I had ordered two beautiful plants from an online company. I had gone back and forth over whether to buy plants online for a while, but after checking the companies’ reviews I decided to place my order. The company after all had good reviews and garden centres have plants delivered to them all the time. What could possibly go wrong?

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diamond logistics deliveries| diamond logistics news| diamond logistics| How to grow your business

Objections to Network Partnership Opportunities???

June 7, 2019

Our CCO Dan Allin has spoken to lots of independent same day courier company owners of late regarding a very unique and valuable network opportunity that we have here at diamond logistics.

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diamond logistics deliveries| women in business| diamond logistics| How to grow your business

Diversity and Inclusion at diamond

May 30, 2019

'EDI isn't a policy at diamond. Its our way of being'. By our CEO Kate.

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New Client Designer Outdoor Lighting share their diamond story

March 12, 2018

diamond logistics is more than just a successful franchise, we are the success of our clients.

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diamond logistics deliveries

High Praise For Diamond Logistics From Corksol!

January 2, 2018

Corksol, a revolutionary spray-on cork render for use by the construction industry, recently had some very high praise for Diamond Logistics, having worked with the Diamond Logistics Leeds Branch for their deliveries.

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diamond logistics deliveries| diamond logistics news

The Importance Of Reliable Deliveries

November 7, 2017

The delivery of your customers’ parcels is the ultimate stage of the fulfilment process and from the consumer's point of view, absolutely the most important. Which?, the independent consumer organisation, has pursued a campaign against poor deliveries and has called on etailers to offer timed delivery slots, confirmation of delivery time on the day and options for the customer on what action should be taken if delivery is unsuccessful.

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diamond logistics deliveries| diamond logistics academy| diamond logistics news

5 delivery facts ecommerce business owners need to know

October 31, 2017

At diamond, we believe in helping business owners achieve the best results, and we like to pass on useful findings. We've spoken to some of our successful customers to see what tips they have to share now that we're coming up to peak, and they came up with the following:

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diamond logistics deliveries| diamond logistics franchise| diamond logistics news

Weirdest Requests For Delivery

November 1, 2016

I was asked the other day what is the weirdest thing we have had to deliver – well from Paddington bears, to plastic full sized horses, to a part of a real horse's leg, we have seen it all here at Diamond.

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diamond logistics deliveries| diamond logistics franchise| diamond logistics news

Weirdest Requests For Delivery

November 1, 2016

I was asked the other day what is the weirdest thing we have had to deliver – well from Paddington bears, to plastic full sized horses, to a part of a real horse's leg, we have seen it all here at Diamond.

Read More

diamond logistics deliveries| diamond logistics news

Five Key tips for true online success

August 25, 2016

The online retail world is becoming a dog eat dog world, so staying ahead of the game is fundamental to the success of your online business.  The great news is, I know the secrets of some of the most successful players in the market.

Many businesses see logistics as being a necessary evil when promoting their businesses online, when in fact it can have a huge effect on whether people come back for more, or even buy the first time round.

Tip #1. Navigation and Functionality

Convenience is the single biggest force behind people buying online.  Your website is your virtual shop window and as with any good shop window, it should be uncluttered and have great visuals to display your products in the very best possible way.

This includes making sure your shop window is transferable to both mobile and tablet viewing.

Tip #2. Delivery Options

Consumers want choice as to when and where their purchases get delivered.  Most online retailers keep it simple and offer a flat delivery structure.

Did you know…

“3% of online shoppers want a same day delivery.”
“28% of online consumers actually prefer the ‘leave safe’ option.”
The express parcel sector has some great innovative delivery solutions available to you now.  Why not offer more of these to your clients?

Tip #3. Hybrid Funding Models

Venturing into online retail can be a challenge, especially at start-up phase, but the super successful retailers are using a creative mix of financing models to fund and grow their online business.

Drop shipping or outsourced warehousing can vastly reduce operating costs.  Imagine never having to handle your physical product, whilst maximising your valuable time in promoting those products.

Diamond Logistics has fulfillment centres all across the UK, meaning you are never too far away from your product, without having to handle it.

Tip #4. Value Added Marketing

Dependent upon what you sell, why not look at value-add sections to your website such as subscription services, pre-orders or top selling item sections.

Subscription services are a great way to keep consumers engaged but way of monthly product samples or gifts, which will lead to ongoing sales.

Engaging marketing can come from the strangest places, places that you may not have been given access to in the past.  How about sending information about offers, top selling products or other products that a captive audience may well be interested in?

Diamond Logistics offer a fully customisable pre-despatch notification email option to all it’s clients.  An email notification that gives you the power to embed images, coupons or web links whilst keeping the audience engaged through tracking information.

Tip #5. Easy Returns

Having a bad return experience can create a block to repeat orders.  Offering a clear, easy and even generous returns policy can transform a negative into a positive and keep your customers coming back for more.

Most consumers actually expect the retailer to pay for returns, unless they have bought multiple items with the intention of returning one.

For further details on how Diamond Logistics can make your online business more successful, Call 01483 536888

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