Blog

Kate Lester – Founder and CEO of diamondlogistics – says now is the time to launch a retail business.

By Natalie Wainwright, Group Operations Director, diamondlogistics.

Can you hear the sleigh bells in the distance? Christmas is right around the corner, and with it comes the seasonal rush the eCommerce industry experiences every year.

Except this time it will be even busier, because we have the pandemic uptick in addition to the standard seasonal rush.

Over the last few years, the e-commerce market has grown to make up 15% of all retail spending worldwide, and this increasing trend is showing no signs of slowing (source). In 2020, with the pressures of the current climate (ahem, COVID), many consumers are basing their online purchasing decisions on a retailer’s delivery options. The faster it can be delivered, the more likely they are to buy it. 

In fact, 41% of consumers are willing to pay extra for same day delivery (source), especially if shipping represents less than 7-8% of the cost of their purchase (source).

As our network continues to expand at an exciting pace, despite the challenges faced due to Covid-19, we would like to tell you more about our Service Centres & the diamonds behind them.

In addition to our Home Service Centre in Guildford & our nationwide network of logistic partners who decided to join Team diamond to diversify into the world of Overnight Domestic and International Deliveries, Multi Carrier logistics & Fulfilment, today we showcase our sister Home Service Centre in Bournemouth, Dorset.

Outsourcing – using third party providers to provide essential services or products - is not new. But in this period of great uncertainty and change it is rising as not just an overflow asset but as a long term solution to adding adaptive and flexible resources without investing heavily on in-house resources.