Everything you need to fulfil and deliver parcels, packets or pallets for your business

Join hundreds of businesses, just like yours, using despatchlab

View fulfilment, book deliveries, track and manage all of your orders online, in one place.

Running an e-commerce business? Despatching varied domestic or international shipments? despatchlab is for you. It’s easy to use and will help you streamline your logistics, save time and manage your costs.

  • Full visibility and control of all your orders or deliveries from your online dashboard
  • Complete multi-channel integration and fulfilment solutions for online retailers
  • Access the best real-time prices, avoid hidden surcharges and consolidate your billing
diamond despatchlab

Powered by diamond logistics

 in locally owned service centres and at the end of the phone



Book, track and manage your same day courier requirements through our fleet of dedicated same day courier vehicles



Book, track and manage all of your domestic express parcel requirements via a multitude of carrier partners, including; Secured Mail, Hermes, DPD, DHL Parcel UK (Formerly UKMail), DHL Express, TNT Express, FedEx, DX Group and many more.



Track your ecommerce orders through the pick, pack and despatch process with our transparent fulfilment module.

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Businesses love despatchlab

Use multiple carriers? Or managing fulfilment and delivery? despatchlab is about making your life a lot easier.

  • Book, track and manage all of your courier requirements, express parcels and shipments in one place. One set of invoices. One hell of a lot easier.
  • Sameday, overnight and international deliveries. By road, sea or air.
  • Compare the best rates from the main carriers – and full visibility of surcharges. Quickly compare real-time prices in one window, in a couple of clicks – plus full visibility of those often, hidden surcharges.
  • Smart recommendations to help your decision making. Gain our smart recommendation on who is the best carrier for the job based on their strengths to ensure your delivery is in the right hands.
  • Direct line to your local branch. If you have a question, pick up the phone to someone you know. There’s no need to sit in a queue to a call centre.

Online retailers love despatchlab + diamondfulfilment

Scale your e-commerce business by outsourcing storage and fulfilment whilst maintaining full control of your inventory, deliveries and your margins.

  • Book orders, track fulfilment status and delivery progress all in one convenient place. Full transparency, full visibility and full control
  • The perfect outsourcing solutions to the very modern business. Whether you run your online business on Ebay, Alibaba, Jingdong or WSMALL, or sell to Europe via Ebay or Amazon; we can tailor a fulfilment and logistics solution that matches your individual requirements.
  • Automatically add orders from your online store – or do it manually. We’ll walk you through, step-by-step, with our wizard tool – or you can use the quick add and bulk upload tools.
  • Access the best rates and compare real-time prices from one window, with one account. You’ll even be able to see (often hidden) surcharges – and access all your live invoices, in one place.
  • Customise and autoroute your shipments – or retain full control. Autoroute your shipments through our multi-carrier partners based on a set of your own pre-defined rules – or keep full control and choose the most appropriate carrier for each shipment.
  • Get smart recommendations each shipment based on in-depth market analysis and our industry insight. Choose the best carrier for your shipment based on a multitude of factors from size of shipment and destination, to the value of goods and the presence of batteries in the order. When you rely on great reviews, the best choice of carrier isn’t always the lowest cost.


Customise dashboards, function and reporting based upon each user’s role, so you can access the data that’s important to you with ease.

Worldwide Shipping

Send post, packets, parcels and pallets, anywhere in the world by sea, air or road using our worldwide postal address finder (PAF) look up function

Customs paperwork

Customs declaration paperwork is also handled* when needed, ensuring you don’t suffer needless delays. It’s even BREXIT ready! *Commercial invoice/CN22/CN2