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eCommerce Fulfilment FAQs

Seven of our top Frequently Asked Questions around eCommerce Fulfilment

1. When is the right time to outsource my eCommerce fulfilment?


The right time to outsource your eCommerce fulfilment is approximately when it becomes too busy for you to do yourself, or when your goods are filling your home or garage, or when your existing fulfilment partner is just not able to scale with you.

At approximately 200+ orders per month, you are starting to be a 'scale up' business, not a 'start up' - and suddenly you have become a warehouse picker and packer, not an eCommerce entrepreneur. You have had a chance to test your product, you are ready to scale and now it's the time to outsource the bits that a) are not your core skillset and b) can be massive time vampires in your business but are c) ESSENTIAL to get right.

For more information, visit our dedicated blog: When is the right time to outsource my eCommerce fulfilment?

2. How much does it cost to outsource eCommerce fulfilment?


Outsourcing eCommerce fulfilment for scale up clients is a LOT more cost effective that having your own warehouse, pickers, packers, warehouse management system, operations managers, customer service agents and more. Instead, you simply pay per m2 for storage and a price per pick and pack, and a fee for the delivery.

This can start from £2-3 a shipment. The factors that impact this are: type of goods, destination, delivery times, carrier selections. It's best to get a bespoke quotation based on your goods, your business aims and your customers - and we will help you match your expectations with the right carriers or couriers.

For more information, please visit our dedicated page: How much does it cost to outsource fulfilment?

3. How do I choose the right eCommerce fulfilment partner?


When it come to eCommerce Fulfilment, there are lots of different solutions for lots of quite different end users, and you must decide what is most important. Are you planning on being the next ASOS? If so, you need one of the big central UK (United Kingdom) warehouses. If you are an SME, then something more local and accessible may be for you.

Do you care who you are working with? Is it a functional relationship or are you trying to build a rapport with a trusted partner to build your business? Do you care about the environment, recyclable packaging, and CSR (Corporate Social Responsibility)? Then they will have to share your values too.

There is a world of difference between big scale fulfilment houses and a more personalised, localised solution. Decide what values and attributes are important to you and choose.

For more information, visit our dedicate page: How do I choose the right fulfilment partner?

4. How does eCommerce fulfilment work?


eCommerce fulfilment is easy if you know how. Firstly, systems integrate with your marketplaces or websites as your goods are taken into the warehouse (which includes setting your delivery options). Then goods are put into stock, and inventory synchronised (so you get live 'in stock' across channels) and you are good to go.

Your orders automatically come in from your systems to the warehouse and you should have 100% transparency of goods - 'in stock', 'due to be picked' and 'packed', 'fulfilled orders', 'despatches', and 'your shipment's out for delivery'.

And then you can see what has been delivered, and in the case of an issue, what has not.

For more information on this, please visit our dedicated blog: How does eCommerce fulfilment work?

5. What marketplaces or sites can I sell my goods on, that link to your system for eCommerce Fulfilment?

We fully integrate with eBay, Amazon, Magneto, Shopify, WooCommerce, Linnworks plus 40+ more with bespoke integrations too. This means the order drops straight into our system, Despatchlab, and this monitors the whole order journey from pick to delivery, always giving you 100% transparency in your eCommerce fulfilment journey.

You can see what is picked, what is going out that day, what has been delivered. And, when a delivery goes awry, you can see what has been done to remedy it. It is EXTREMELY easy to use, it gives you a real time operational overview and provides you with reports that can tell you how to improve business growth. All included with Despatchlab!

For more information, visit our dedicated blog: What marketplaces do you integrate with Despatchlab?

6. Where can I store my goods for eCommerce Fulfilment?


You have lots of geographical choices for your eCommerce fulfilment - locally so you can pop in regularly, or somewhere that has a speciality in what you do - alcohol in Guildford, or subscription boxes in Bournemouth, or you need lots of cost-effective space so our 40,000 sqft centre in Wales might be just the ticket.

There's also capacity - bigger clients may need bigger sites to cope with growing future demand. Finally, you may need multiple sites for same day fulfilment - it is the future of eCommerce fulfilment.

If you need any more information, visit our dedicated blog: Where can I store my goods for eCommerce fulfilment?

7. Why would I choose Diamond Logistics to do my eCommerce fulfilment?


You would choose someone like Diamond for your eCommerce fulfilment if a personal relationship was important, that you really wanted a named person at the end of the phone that you could trust and rely on to support. People who support your values and deliver in a way that is congruent to your brand.

You would also want a company for your eCommerce fulfilment sufficiently big enough to have all the resources you need - carriers, systems, infrastructure - but who can walk in your shoes. And someone who can be reliable and will be around to support your business in years to come.

For more information, visit our dedicated blog: Why choose Diamond Logistics to do my eCommerce Fulfilment?


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Why use diamond Fulfilment?

  • It grow with your business: you can rent a few pallet spaces for a dozen shipments a month, or send thousands globally
  • It’s local: with service centres across the UK, you can keep your stock close at hand
  • It’s transparent: with despatchlab, you can keep a close eye on your inventory and deliveries
  • It’s personal: we know the challenges of starting a small business, so we’ll tailor a solution that works best for you
  • It’s flexible: whether you want instant, same-day delivery or international shipping, we’ve got your covered

despatchlab: the tech that makes fulfilment and delivery easy, for you

despatchlab takes fulfilment and delivery to the next level. This smart solution lets you book, track and manage all your courier requirements, express parcels and shipments on one simple platform. But don’t worry, this isn’t a complicated tech platform—there’s help at the end of the phone line to help make life easy for you!

Subscription Box Fulfilment

*subject to volumes

Starting from

£ 1.00


Pick Fee

Goods Inward (per cubic metre)

Storage (per cubic metre)

eCommerce Integration Fee (per month)

Stock Management System

Standard Fulfilment


Starting from


per week


Integration with eBay, Amazon, Shopify or Magento

Inbound Handling and stock putaway




Domestic Economy Delivery

Domestic Next Day Delivery

Europe Economy Delivery

Europe Express Delivery

Quarterly Stocktakes


Case Study: FatStick

diamond gives us not just a great service, but peace of mind – and that is the most important thing to us and to our customers.” Andy Warner, Co-Owner, FatStick Boards

HubSpot Video


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3C Henley Business Park
Pirbright Road,
Guildford, GU3 2DX