Everything You Need

Under one clever delivery solution.

Send parcels, pallets and more using diamond overnight & international

It’s multiple carriers and couriers from one local provider:

Carrier and courier solutions provided by our local depots – your omni-channel distribution solution
With access to all the carriers – TNT, UKMail, Yodel, DHL, DX and more
Managed by one company – award winning service providers
With a multitude of delivery options including road, air and sea
As quickly as you choose – same day and next day
Domestic and international delivery

All of your parcel delivery needs across the UK and the rest of the World

It’s fast – Manual input shipment creation takes 5 seconds.

Produces 5 labels in as many seconds – Provides automated address lookup for 105 countries around the world.

It’s tested – Has over 500 individual corporate users.

It improves your client relationships – Via in-built CRM function including support ticketing, customisable automated emails, SMS and user alerts.

It improves the lives of you and your staff – Customer service and carrier based contact included completely free of charge. You need never speak to another carrier again.

It keeps you informed – Fully integrated allowing us to communicate in real-time with carrier systems, extract your shipping data and provide you unlimited access 24/7.

It’s mobile – Accessible from PC, laptop or even a tablet with internet access, anywhere in the world.

It’s tailored to you – Built around your shipping requirements.

Designed to give you control – Flexible to adapt to what, how and when you ship.

It keeps your transport costs low – Optional LCR (Least Cost Routing) Function provides automatic selection of best carrier for each parcel based on price and appropriate delivery method – helping you to lower shipping costs.

No Capital Investment is needed – (SaaS – pay as you ship). All you pay is carriage.

It puts you in control – You choose; carrier, costs, service monitoring, carrier auditing.

Challenge

Administration, cost and customer service.

Solution

With diamond overnight & international our client is able to book 99% of their freight with diamond, saving time, money and manpower in administration. Shipment will automatically be allocated to the most cost-effective carrier via the specialist online booking system.

Diamond customer services manage their client enquiries, leaving them free to grow their business along with daily online reporting so their accounts department can recharge their logistics costs.

Result

One supplier, one invoice, one booking system.
A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries.
Savings across the board on the carriers due to specialised routing and utilisation of diamond’s great buying rates.

You keep me informed, you reply quickly when I phone, you are always friendly on the phone, your couriers are polite and NEVER scruffy! I feel you are trustworthy with our very important documents.

Surrey Chamber of Commerce

Professional, likeable staff. Excellent service levels and we’ve never had to chase a collection.

Pathology Lab, London

I know after I have made the initial call, booking a collection, that our customer will receive the goods as requested. No more worries for myself if the goods will be there or not.

Packaging Manufacturer, Sussex

I came across diamond logistics when I was desperate for a package to be delivered within a short time frame. Other couriers had said that I’d missed the deadline – the package would have to go the following day. diamond also said the deadline had been missed but they went out of their way to deliver the package on time.

Everything You Need

Under one clever delivery solution.

Award Winning Customer Service

Provided by a local supplier to whom your business is very important.

It makes your life easier

Want to find out more?

Case Study

Challenge

Solution

Result

Surrey Chamber of Commerce

Pathology Lab, London

Packaging Manufacturer, Sussex

Estate Management Company – Sussex

Franchise Opportunities: Groundbreaking Courier Franchise Model With 6-Figure Income.

diamond sameday

diamond overnight & international

diamond fulfilment

Get In Touch

Everything You Need

Under one clever delivery solution.

Award Winning Customer Service

Provided by a local supplier to whom your business is very important.

It makes your life easier

Want to find out more?

Case Study

Challenge

Solution

Result

Surrey Chamber of Commerce

Pathology Lab, London

Packaging Manufacturer, Sussex

Estate Management Company – Sussex

Franchise Opportunities: Groundbreaking Courier Franchise Model With 6-Figure Income.

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diamond sameday

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diamond overnight & international

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diamond fulfilment

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Get In Touch