0333 567 0391Head Office
Unit 3C, Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX

Everything You Need

Under one clever delivery solution.

Send parcels, pallets and more using diamond overnight & international

It’s multiple carriers and couriers from one local provider:

  • Carrier and courier solutions provided by our local depots  – your omni-channel distribution solution
  • With access to all the carriers – TNT, UKMail, Yodel, DHL, DX and more
  • Managed by one company – award winning service providers
  • With a multitude of delivery options including road, air and sea
  • As quickly as you choose – same day and next day
  • Domestic and international delivery
Everything You Need
Award Winning Customer Service

Award Winning Customer Service

Provided by a local supplier to whom your business is very important.

  • You can also benefit from automatic least cost routing (LCR) so you can rest assured that every consignment is being dispatched in the most cost efficient way.
  • diamond overnight & international offers real time online booking, tracking and all round management so its easy for you and your team to use.

It’s fast Manual input shipment creation takes 5 seconds.

Produces 5 labels in as many secondsProvides automated address lookup for 105 countries around the world.

It’s tested Has over 500 individual corporate users.

It improves your client relationshipsVia in built CRM function including support ticketing, customisable automated emails, SMS and user alerts.

It improves the lives of you and your staff Customer service and carrier based contact included completely free of charge. You need never speak to another carrier again.

It keeps you informed Fully integrated allowing us to communicate in real-time with carrier systems, extract your shipping data and provide you unlimited access 24/7.

It’s mobileAccessible from PC, laptop or even tablet with internet access, anywhere in the world.

It’s tailored to youBuilt around your shipping requirements.

Designed to give you controlFlexible to adapt to what, how and when you ship.

It keeps your transport costs lowOptional LCR (Least Cost Routing) Function provides automatic selection of best carrier for each parcel based on price and appropriate delivery method – helping you to lower shipping costs.

No Capital Investment is needed(SaaS – pay as you ship). All you pay is carriage.

It puts you in control You choose; carrier, costs, service monitoring, carrier auditing.

Challenge

Administration, cost and customer service.

Solution

With diamond overnight & international they are able to book 99% of their freight with Diamond, saving time, money and manpower in administration. Shipment will automatically be allocated to the most cost-effective carrier via the specialist online booking system.

Diamond customer services manage their client enquiries, leaving them free to grow their business along with daily online reporting so their accounts department can recharge their logistics costs.

Result

  • One supplier, one invoice, one booking system.
  • A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries.
  • Savings across the board on the carriers due to specialised routing and utilisation of Diamond’s great buying rates.