About us

our story

Who we are

Diamond Logistics was founded in 1992 by Kate Lester to help SMEs with their delivery and storage needs. We started as a same day courier company with huge ambitions to scale.

We added overnight, international and fulfilment solutions which scaled our business. When we shared this with our industry colleagues, it created what you see today. Our network with a real passion for delivery.

We’ve embraced new technological solutions to grow and improve our services — launching our own logistics platform, Despatchlab.

Now, millions of parcels in, we’ve created an ambitious, creative business tailored to the needs of individuals and companies.

Whether you’re looking to build your own courier company or grow your online business, we’ve got a solution for you.

And with nearly three decades of experience, we truly understand what makes businesses tick.

logistics

What we do

We understand the challenge of running a business, which is why we put humans at the heart of what we do.

We craft bespoke logistics solutions to ensure your deliveries get where they need to be—whether you’re looking for an express, sameday courier service, overnight or international delivery, or storage and fulfilment for your online business.

We’ve helped businesses big and small reach their customers, from book subscription service Books that Matter to affordable paddle board and surfboard company FatStick.

All our partners are part of our big logistics family, so we’re truly invested in their success and growth.

We’re human centric and stick close to our clients. And they stick close to their products. They can step inside our fulfilment centres to touch and feel their stock, unlike other providers.

So, if you have a package, you can be sure it gets to where it needs to go.

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Powerful technology

Find out more about Diamond services and the platform we designed ourselves.

track

despatchlab: A feature-rich platform ready to deliver

Despatchlab takes fulfilment and delivery to the next level. This smart solution lets you book, track and manage all your courier requirements, express parcels and shipments on one simple platform. But don’t worry, this isn’t a complicated tech platform and there’s help at the end of the phone line. Despatchlab makes things simpler, for everyone.

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Putting social responsibility at the heart of what we do

We’re not just about delivery. For every new member that joins or delivery that’s shipped, a small amount goes to good causes around the world. By partnering with non-profit social enterprise B1G1, we’ve helped support rainforest protection, medical care, life-saving clean water and much more.

join us

Network partnership: Join diamond and grow your courier business

Are you an ambitious courier service? If you want to scale your business, add services, modernise your operations and become part of a growing national delivery network, become a Network Partner of Diamond.

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proven

diamond in numbers…

sites

1000+

clients

years' experience

1m+

deliveries in 2020

Available, caring, considerate and attentive – the team at Diamond Logistics regularly go above and beyond.

Andy, Co-owner

Being a Network Partner with Diamond Logistics has been the best decision I have made

Julian Westwood, Network Partner

Diamond are my partners and I could not have scaled to a multi-million pound turnover company without them!

Dylan, Founder

Diamond have been fundamental to our successes so far. Superb service, brilliant attention to detail and an all-round joy to work with!

Diamond Logistics Guildford alcohol client, Yabba Beer

I love Diamond and they are the best solution for fulfilment. They have allowed me to grow my business and focus on the important elements. I am safe in the knowledge that the team work so hard to ensure that anything we need is processed quickly and efficiently and they make sure everything is done in a timely manner. Their customer service really is second to none and they are always there to help!

Carley Bassett of Diamond Logistics Bristol children’s lifestyle client, Sisi & Seb

Diamond has provided a great service, packing and sending out our online orders and going over and above to solve any problems or glitches in the system. We have had some lovely feedback from customers, commenting on how quickly their delivery arrived and how beautifully it was packed.

Hilary Whitney of diamond logistics Guildford client, Sacred Spirits

Kolibri has worked with Diamond Logistics for just over a year now. Throughout Diamond have been very helpful, particularly Adam who is generally always available and very responsive to our questions and any issues that might arise. You always feel like a valued customer, often something completely missed when dealing with large ecommerce logistics companies. No job is too small or too much trouble, particularly important to a small business like ours. I wouldn’t hesitate to recommend Diamond for your ecommerce logistics needs.

Vincent Sitwell, Director of Diamond logistics Guildford alcohol client, Kolibri

The diamond logistics team took the stress and worry out of the packing and delivery of our event goodie boxes. The team were supportive and accommodating throughout – thank you!

June 2021 – Lauren Robinson-Stanley of diamond logistics fulfilment client, Fast Track 100

As a small company we have struggled in the past to get any form of reliable courier service. Since Fleetline have become a Diamond partner that’s all changed. Bob and the team have delivered time and again for us.. We won’t be going anywhere else!

David Allen of Diamond Logistics Lincoln client, Allen Signs Ltd

With their consistent efficiency and reliability they are now considered as part of our business. We cannot do without them!

Constantine Serafim of Diamond Logistics Croydon client, Power Options Ltd

Diamond have saved my sanity, they save me hours of work. They are extremely helpful, are quick to resolve issues, sometimes before we even know there is one. The pricing is highly competitive especially for the service provided.”

Lincoln Security Ltd

We love very much working with the team. Bryn is our key contact person. He is always available for us and has a great energy. We trust Diamond Twickenham as a partner. Prit is also always a great support, we love working with him

TAKK

The service provided by Caroline Forward and her team at Diamond Warwick has been excellent.

Spirit of Ilmington

Incredibly helpful and willing, also very responsive and reactive. Everyone I've met at Diamond Warwick has been really friendly and wanting me to get the best from their services. I have recommended them to three other businesses, as they just make it easy even when there is confusion.

Caravan Parts Online